Frequently Asked Questions

Our delivery times are typically up to one week (maximum 7 business days). Since each product is custom-made for you, delivery times may vary slightly in exceptional cases. We work closely with specialized partners to ensure fast and reliable delivery.

Yes, once your order has been shipped, you will receive a shipping confirmation from us with a tracking number. This allows you to track the status of your delivery online at any time.

Because we process each order individually and promptly, changes or cancellations are only possible within the first few hours of receiving your order. Please contact us as soon as possible using the contact form or our customer service.

We accept various payment methods, including credit cards, PayPal, and other common options. You can conveniently select your payment method during the checkout process.

If your package arrives damaged or is faulty, please contact us immediately with photos of the item and packaging. We'll quickly arrange a replacement or refund – your satisfaction is our top priority.

We currently only deliver to Germany.
Shipping is free for orders over €75. For orders under €75, shipping costs apply, which will be displayed during the checkout process.

Yes! We value sustainable practices, high-quality materials, and resource-efficient manufacturing. Our products are produced in small batches to minimize waste and ensure the highest quality.

If your package hasn't arrived after the delivery date, please contact our customer service. We'll immediately check the status of your shipment and assist you personally.

If you are not home at the time of delivery, the delivery person will usually leave a notification card. This will provide information about pickup or scheduling a new delivery.

Yes, you can return your item free of charge within 14 days – no questions asked. You can find more information on the Returns page.

We don't currently offer special gift wrapping. However, you are welcome to gift wrap your product yourself or choose neutral packaging.

Our team is available Monday to Friday. You can reach us directly via the chat box on our website or by email. We'll respond as quickly as possible and address your concerns personally.

We're happy to support you with recommendations and tips to help you find the right product. Simply contact our customer service team – we'll provide you with personalized, honest advice.

Don’t hesitate to contact us – we are always happy to help and look forward to hearing from you!